FAQ: Refunds

Unfortunately, packaged goods can become damaged during transit or through manufacturing. These items need to be report to our Returns department or your account manager within 48 hours of receipt of delivery.

Photographic proof of damage will need to be sent across as evidence for the team to progress with your return / credit.

To return a faulty item, you must complete our Faulty Product Form / Damaged Product Form and email it across to our returns department. The full return process is as follows:

  1. Dealer/Customer completes appropriate Faulty / Damaged Product form.
  2. AT Solutions UK returns department process your request and will ensure all information is received.
  3. AT Solutions UK will send a returns collection note to the dealer, which must be placed on the relevant faulty/damaged product.
  4. On collection the delivery driver will match up the relevant collection notes and bring back the product(s).
  5. Faulty/Damaged product is checked over by AT Solutions UK returns department.
  6. Credit note or replacement is issued to the customer.

Any returns that do not follow the process above, are at risk of not being credited back to the customer.

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