Frequently Asked Questions

For any order updates contact your account manager or main office on 01543 377 931, and our dedicated team will answer any of your queries. 

Before paying for your order, one of our dedicated account managers will confirm everything you have order and then book in your delivery.

If you amend / cancel your order after it has been booked in for delivery, you will need to call your account manager directly, or our main office on 01543 377 931. 

You may be responsible for a small fee for any cancellation / amendment, depending on the nature and timing.

Opening a trade account with AT Solutions UK is easy and just requires the completion of our Trade Account Form.

This can be completed electronically through the website, or you can download the form here and post to:

AT Solutions UK
Unit 7
Wellington Crescent
Fradley Park,
WS13 8RZ

Please note: AT Solutions UK only deal with trade customers. For any public enquiries, you can visit our retail outlet Home Feeling.

Unfortunately, packaged goods can become damaged during transit or through manufacturing. These items need to be report to our Returns department or your account manager within 48 hours of receipt of delivery.

Photographic proof of damage will need to be sent across as evidence for the team to progress with your return / credit.

We now offer several drop-shipping options, all of which remove the burden of delivery and allow you to focus on your next sale.

For further information and the options available, please contact your dedicated account manager.

On the day of delivery, you will receive a call to inform you when your delivery is nearby. 

You will be presented with a delivery sheet, which will require a signature to confirm you have received all items and in the correct physical state. 

Any invoices will be sent electronically prior to delivery.

All orders can take up to 5 working days to be delivered.

If your order is urgent, there are options for priority deliveries, which would incur an additional charge. For information on any charges, please contact your account manager directly or our main office on 01543 377 931.

Yes, any orders can be collected directly from our Lichfield or Walsall warehouses, given that the items are in stock. 

Please organise any collections with your account manager prior to your arrival. This ensures that we have the stock ready and removes any disappointments.

To return a faulty item, you must complete our Faulty Product Form / Damaged Product Form and email it across to our returns department. The full return process is as follows:

1. Dealer/Customer completes appropriate Faulty / Damaged Product form.
2. AT Solutions UK returns department process your request and will ensure all information is received.
3. AT Solutions UK will send a returns collection note to the dealer, which must be placed on the relevant faulty/damaged product.
4. On collection the delivery driver will match up the relevant collection notes and bring back the product(s).
5. Faulty/Damaged product is checked over by AT Solutions UK returns department.
6. Credit note or replacement is issued to the customer.

Any returns that do not follow the process above, are at risk of not being credited back to the customer.

For orders over £300 (before VAT) delivery is free. Any orders lower 

Certain areas in Scotland are subject to a delivery charge, for further information please contact Logistics on 01543 377 931.